Shipping Policy

Effective Date: 08/04/2025

1. Introduction

At Pro Sports Vault ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, prosportsvault.com.

2. Shipping Destinations

Countries We Ship To:
United States
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Free shipping on all orders
    No Hidden Fees:
    All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Orders are prepared and ready for shipment within 1 to 2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 6:00 PM EST will begin processing the same day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Standard shipping: 4 to 7 business days from the time your order leaves our facility.

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • We use trusted third-party freight carriers for most of our deliveries.

  • Large items are delivered using commercial freight trucks (18-wheelers), and curbside delivery appointments are scheduled in advance.

  • Please ensure your phone number is accurate at checkout so the carrier can contact you to coordinate delivery.

  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • After your order has been shipped, you will receive an email containing:

    • Tracking number

    • Carrier name

    • Link to track your package

  • You can also visit the carrier's website and enter your tracking number to view the status and estimated delivery date.

  • For assistance, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages:

  • If your package is delayed beyond the estimated delivery time, contact us at support@prosportsvault.com or call 866-580-4576.

  • If your tracking information indicates that your package was delivered but you have not received it:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

8.2 Damaged Packages:

  • If your package arrives damaged:

  • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • If any items are missing from your order, contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return shipping costs are the customer's responsibility unless the item is defective or not as described.

  • Refunds are processed within 5 business days after receiving the returned item and will be issued to the original payment method.

  • For more information, please refer to our Return and Refund Policy.

11. Incorrect Address

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

12. International Customs and Duties

  • Currently, we only ship within the United States and do not handle international customs or duties.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Email: support@prosportsvault.com

  • Phone: 866-580-4576

  • Company Address:
    Pro Sports Vault
    254 Chapman Rd, Suite 208
    Newark, DE 19702
    United States

  • Customer Service Hours: Monday to Friday, 9 AM to 6 PM EST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.